Description: A new era begins at the London Hilton on Park Lane. Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 2023 is the hotel’s 60th anniversary year and will see further exciting renovations. These include the refurbishment of the higher-floor, Executive rooms and suites and a re-development of the lobby level, including a brand new restaurant and bar. In April 2022 we completed the refurbishment of the Grand Ballroom, the Wellington Ballroom and the Harvest Suite, suitable for the most glamorous of events, accommodating from 160 to 1200 guests. In addition, the hotel features 16 meeting rooms. Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.” BENEFITS Competitive Salary and Benefits package 28 days paid holiday increasing with service Exclusive perks through our online discount portal Access to leadership and development programmes through Hilton University Exceptional Career opportunities Industry-leading Team Member discounts on hotel stays for you, your family and friends Wellbeing programmes to help you Thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (Subject to individual outlets) Recommend a Friend incentive Uniforms provided and laundered complimentary Recognised as a ‘Great Place to Work’ Free meals on shift What will I be doing? As an Assistant Head Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Head Housekeeper will also be required to assist the Deputy Head Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards\: · Assist with overseeing Housekeeping operations · Operate within departmental budgets through effective stock and cost controls and well managed schedules · Support departmental targets and objectives, work schedules, budgets, and policies and procedures · Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork · Ensure team members have an up-to-date knowledge of all room categories and amenities · Inspect rooms daily and ensure all rooms are cleaned as per Hilton standards · Ensure all VIP arrivals are inspected and ready on arrival · Monitor RA productivity and ensure it is in line with budget · Assist the Executive Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customer and suppliers · Ensure staffing levels cover business demands · Ensure all TM are following all H&S procedures · Manage staff performance issues in compliance with company policies and procedures · Deputise in absence of Deputy Head Housekeeper What are we looking for? Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity High level of commercial awareness and cost control capabilities Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure High level of IT proficiency Flexibility to respond to a range of different work situations ELIGIBILITY In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status) EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.