Job Description
At BMW Maidenhead & MINI Slough, we are passionate about delivering an exceptional customer experience at every stage of the ownership journey. We are now looking for a professional, organised and customer-focused Customer Contact Advisor to join our Aftersales team.\n \nThis is a key role within our Service Department, acting as an important link between our customers and our operational teams. You will help ensure every customer interaction is smooth, efficient and reflective of the premium standards associated with the BMW and MINI brands.\n\nWhat You'll Be Doing:\n\nManaging inbound and outbound customer contact across phone, email and digital channels\n\nSupporting customers with service, maintenance and repair enquiries\n\nCoordinating appointments and workshop diaries to maximise convenience and efficiency\n\nKeeping customers updated throughout their journey with clear, proactive communication\n\nWorking closely with Service Advisors, Workshop Control and management teams\n\nEnsuring every interaction leaves a positive and lasting impression\n\nWhat We're Looking For:\n\nA warm, confident and professional communicator\n\nStrong organisational skills with excellent attention to detail\n\nAbility to multitask and remain calm in a fast-paced environment\n\nPrevious customer service or automotive experience would be advantageous\n\nA team player who takes pride in delivering outstanding service\n\nSomeone who embraces technology and modern communication methods\n\nWhy Join Us?\n\nRepresent two of the world's most iconic automotive brands – BMW and MINI\n\nWork within a supportive, high-performing team environment\n\nOngoing training and development opportunities\n\nCompetitive salary and benefits package\n\nOpportunity to build a long-term career within a leading automotive retailer\n\nIf you enjoy helping people, thrive in a busy environment and want to be part of a business where customer experience truly matters, we would love to hear from you.\n\nWhy Sytner?\n\nSytner Group are delighted to provide an industry-leading benefits package.\n\nWe are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.\n\nEnhanced Holiday Entitlement – 33 days inc.
bank holidays\n\nIndustry-leading Maternity, Paternity and Adoption Pay\n\nCareer Development\n\nRecognition of Long Service every 5 years\n\nDiscounted Car Schemes\n\nHigh Street Discounts\n\nDiscounted Gym memberships\n\nCycle to work scheme\n\nOne day a year paid voluntary / community work\n\nAt Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.\n\nAs part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please
