Would you like to be part of a well established and efficient team who can support your marketing career in a role that challenges you and brings you closer to the customer experience? This is a great role for you if you want to play a key part in challenging the business to think and act differently while working together with stakeholders, BI, Data & Delivery, CRM Creativity and CRM Strategy amongst others to completely overhaul our customer journeys. What you will be doing * You'll own the campaign execution and make sure they are launched on time, flawlessly and within budget, achieving the business goals according to our strategy * You'll own the planning, reporting and optimising customer journeys and experiences * You'll ensure that plans and campaign execution are internally communicated * You'll use your marketing smarts to create themes and ideas that will engage customers * Develop strong working relationships with your day-to-day stakeholders, ensuring that resource is deployed to meet their needs * Translate requirements into data, creative and activity briefs, ensuring clear communication between teams * You'll put customer experience at the heart of what you do, be customer led as opposed to product led, but have a keen eye on the commercials of what we're delivering to the business * Present solutions to colleagues to gain buy in to and manage the process and workflow to deliver them Who we are looking for We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will: * Have a degree level qualification in Marketing or some B2C CRM experience * Management of a range of media channels and CRM programmes that provide a best-in-class customer experience and drive improved commercial performance * Ability to work with customer segmentation and multi-touch campaign strategy * Knowledge of CRM systems & processes What we offer Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: - * Financial: Competitive salary and bonus schemes. * Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! * Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday. * Perks and discounts: Discounts at a range of high-street retailers. * Family support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities. * Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme. * Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting. * Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options. * Pension package and life assurance: Safeguarding your financial future and offering peace of mind. More about 888 William Hill We’re a business that embraces change and progress. With a rich history behind us, we’ve learned a lot and have led the industry in many ways. One thing that doesn’t change is that we always aim to ‘go one better’. Now part of 888 holdings group, together we’re on a journey to build a better business. At 888 William Hill, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Apply At 888 William Hill, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the 888 William Hill Family!