Customer Support Advisor - Sports Industry

Shifts are as follows:\nEarly: 7:30am – 4pm\nMid: 11:30am – 8pm\nLate: 1:30pm – 10pm\n * 25 days holiday (increasing to 30 after 2 years)\n * Contributory pension scheme\n * Life insurance benefit (4x salary)\n * Private medical insurance\n * Discounts scheme for gym membership, travel and cinema\n * Free parking\nKey responsibilities:\n * Responding to customer queries in a timely and professional manner via telephone, live chat and email\n * Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and see them through to resolution\n * You will create automation/self-service help tools for clients to speed up the customer service process and future proof the business\n * Answering (within set service levels) inbound generated calls from clients following internal processes\n * Support with new account openings\n * This role will also be a key part of the improvement of products and services, by reporting direct feedback obtained during client interactions\nWhat the employer is looking for:\n * Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach\n * Good sporting interest and current knowledge across a range of major sports and events\n * Good numeracy and literacy skills with strong commercial and financial awareness\n * Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays\nRed Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.\nPlease note due to the number of applications we often receive; only shortlisted applicants will be contacted