Technical Operations Manager - German

Technical Operations Manager - GermanTTEC is seeking a Principal Account Manager/ Customer Success Manager to join TTEC Digital, EMEA. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you'll be doing:As part of our Account Management/Customer Success team, you will work with cross-functional operational support teams while leading the daily delivery of world-class service to our enterprise clients. As a trusted advisor to our clients, you will have oversight of the managed technical operations, building and maintaining client relationships, ensure client satisfaction, mitigate risks and assist with account expansion efforts. What you'll bring to us:* Platform operations management by providing trending analysis of change service requests and daily, weekly, monthly review of platform statistics related to stability and capacity.* Ensure client satisfaction by providing successful client support and service delivery experience working to meet SLA's and client expectations, develop action plan for addressing negative client feedback and reoccurrence of client issues.* Client commercial management by assisting with annual renewal quoting, revenue forecasting, SOW creation, change requests, and RFP responses, and working with finance and project support teams* Timely and effective management of internal and external communications by organizing client operational status reviews, and working with relevant vendors and engagement stakeholders* Client advocacy as the point of escalation for all Managed Services support related issues* Effective management of client on-boarding What skills you'll need:* 6+ years technical operations management experience, preferably working with cloud or SaaS solutions and services* 6+ years external client management experience* Strong consultative approach and client relationship management capabilities* Demonstrated ability to mentor or direct technical support teams* Experience delivering premise or cloud contact center technologies including Unified Communications, data network management and operations, and CTI, ACD, and IVR applications. * Who We Are:TTEC Digital is a global CX Solutions Company that has integrated the best solutions in the cloud. Through our CX as a Service (CXaaS) offering, we design, build, and operate omnichannel customer journeys powered by Automation & AI for our enterprise customers. #LI-SB1Primary Location: GB-ENG-LondonJob: Information TechnologyJSGYM-TE

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Job Overview

ID:

258618

Date Posted:

Posted 5 days ago

Expiration Date:

03/06/2021

Location:

London

Salary:

Competitive

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