Technical Support Engineer - Boilers & Renewables

Technical Support Engineer – Boilers & Renewables\n\nJob Title: Technical Support Engineer – Boilers & Renewables\n\nJob reference Number: (phone number removed)\n\nOffice Based: Lisburn\n\nBasic Salary: £40,000 - £45,000\n\nBenefits: Comprehensive benefit package\n\nThe role of the Technical Support Engineer – Boilers & Renewables will involve:\n\n * Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps\n\n * The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products\n\n * The remainder of your time offering technical support to internal stakeholders\n\n * Fielding inbound telephone queries and provide appropriate solutions\n\n * Carry out product training and familiarisation for both colleagues and customers\n\n * Prompt and accurate reporting to the Customer Care Manager\n\n * Ensure compliance with health and safety procedures\n\nThe ideal applicant will be a Technical Support Engineer – Boilers & Renewables with:\n\n * Must have experience within the plumbing, heating and renewables sector\n\n * Would be ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps however open\n\n * May be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors,\n\n * Positive telephone manor with the ability to resolve customer queries in a professional manor\n\n * IT literate (Microsoft Office)\n\n * Excellent communication skills both written and verbal\n\n * Stable career history\n\nMitchell Maguire is a specialist technical construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and specification positions within: Technical Support Engineer, Technical Advisor, Technical Support, Engineer, Consultant, Support, Boilers, Cylinder, Water Heating Systems, Heat Pumps, Air Source Heat Pump, Renewables, HVAC, Domestic Boilers, Plumbing & Heating, Merchants, Installers, Contractor, Location: Lisburn Office